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Below you can find the regulations of the online store, which contains information, including about rules of placing an order, conclusion of a sales contract, forms of delivery and payment available in the store, the procedure of withdrawal from the contract and the complaints procedure.

§ 1


For the purposes of these Regulations, the following meanings are taken as follows:
1) Buyer - a person who places orders in the Store.
2) Consumer - a natural person who concludes a sales contract with the Seller not related directly to its business or professional activity,
3) Regulations - these regulations, available at
4) Shop - an online store operating at
5) Seller - shop owner

§ 2


  1. Through the Store, the Seller conducts retail sales, while providing electronic services to the Buyers. Through the Store, the Buyer may purchase products displayed on the Store's website.

  2. The owner of the store is BPW Katarzyna Pietrzak, ul. Poznanska 57, 88-230 Piotrkow Kujawski, Poland, NIP: 6652463433 , REGON: 341552899

  3. The Regulations define the terms and conditions of using the Store, as well as the rights and obligations of the Seller and the Buyers.

  4. To use the Store, in particular to make a purchase in the Store, it is not necessary to meet specific technical conditions by a computer or other device of the Buyer. The following are sufficient:

    1. internet access,

    2. standard operating system,

    3. standard web browser,

    4. active e-mail adress.

  5. The buyer can not buy in the store anonymously or under a pseudonym.

  6. It is forbidden to use the Store to provide unlawful content, in particular by sending such content via forms available in the Store.

  7.  All prices of products on the Store's website are gross prices.

§ 3

Elecronically supplied services

  1. The basic service provided electronically to the Buyer by the Seller is to enable the Buyer to place an order in the Store. Placing an order is possible without creating an account in the store.

  2. If the Buyer decides to open an account in the Store, the Seller also provides the Buyer with an electronic service consisting in the creation and maintenance of an account in the Store. The account stores the Buyer's data and the history of orders placed by him in the Store. The buyer logs into the account using his e-mail address and the password he has defined.

  3. Creating an account in the Store is done by completing and sending a registration form using the automatic mechanism of the Store. At the moment of sending the registration form, a contract for keeping an account in the store is concluded between the Buyer and the Seller. The agreement is concluded for an indefinite period, the Buyer may terminate the agreement with immediate effect at any time by deleting the account.

  4. Electronically services are provided to the Buyer free of charge.

  5. In order to ensure the Buyer's safety and transfer of data in connection with the use of the Store, the Seller shall take technical and organizational measures appropriate to the degree of security risk of the services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorized persons.

  6. The Seller takes actions to ensure that the Store functions properly. The Buyer should inform the Seller about any irregularities or interruptions in the functioning of the Store.

  7.  Any complaints related to the functioning of the Store, the Buyer may submit via email to the address In the complaint, the Buyer should provide the name and surname, address for correspondence, as well as the type and date of irregularities related to the functioning of the Store. The seller will consider any complaints within 14 days to the e-mail address.

§ 4


  1. Buyer can place an order as a guest or registered client

  2.  The registered customer is the Buyer who has an account in the Store. The buyer can set up an account from the Registration tab or when placing an order.

  3. Wanting to place an order, the Buyer is obliged to take the following steps :

    1. choose the product or products being the subject of the order and add to the basket,

    2. from the basket view, click on "Proceed to checkout" button,

    3. log in to your account in the store or choose the "Order as a guest" option - not applicable to the Buyer who logged in to his account before starting the order,

    4. provide shipping address - if the Buyer has previously added certain details to the account, he may choose this data without having to refill it,

    5. choose delivery and payment methods for the order, optional: invoice details,

    6. read the Regulations and accept it - the Buyer accepts the Regulations only if he / she has read its contents and actually accepts its provisions; acceptance of the Regulations is voluntary, but necessary to place an order,

    7. Confirm order by clicking on „Order with an obligation to pay” button and pay for the order by the way You selected.

  4. The Buyer must provide true personal information in the order form. The buyer is liable for providing false personal data. The Seller reserves the right to suspend the execution of the order in a situation where the Buyer provided false data or if the data raises legitimate doubts of the Seller as to their correctness. In this case, the Buyer will be informed by phone or e-mail about doubts of the Seller. In this case, the Buyer shall have the right to clarify all circumstances related to the verification of the accuracy of the data. In the absence of data allowing vendors to take contact with the Buyer, the Seller will provide any explanations after the contact by the Buyer.

  5.  The Buyer declares that all data provided by him in the order form are true and the Seller is not obliged to verify their accuracy and correctness.

§ 5

Supply and payment methods

  1. Depending on their location, buyers have the following forms of delivery to choose from :

    1. Registered Priority Mail,

    2. Global Express (only selected counties).

For more details read our Supply page.

  1. Folowing payment methods are available – they also depends on Buyers location:

    1. standard bank transfer,

    2. Dotpay,

    3. PayPal,

    4. VISA and Mastercard (PayPal).

§ 6

Order execution

  1. After submitting the order by the Buyer in accordance with the procedure described in § 4 of the Regulations, an order confirmation will be sent to the buyer's e-mail address.

  2.  If the buyer has chosen the method of payment in the form of a transfer to the bank account of the Seller, he is obliged to pay for the order within 7 days. After selecting the remaining methods, he is immediately redirected to the electronic payment platform of his choice.

  3. The implementation of the order consists in its production and / or preparation for shipment to the Buyer. The order is considered completed when the order is prepared for shipment or shipped.

  4. The time of order completion is always indicated in the product description.

  5. If the order contains couple products, the time of order completion is the longest time indicated in the description of the product included in the order. Sometimes if the order contains a lot of custom products the completion time can be set individually – in this case seller will inform the Buyer about the issues.

  6. The delivery time is counted from the time of payment for the order.

  7. After completing the order, the Seller will send to the Buyer's e-mail address confirmation of the order and will begin sending the order to the Buyer.

  8. The shipment of the order to the Buyer is carried out in accordance with § 5 para. 1 of the Regulations.

  9.  The delivery time of the order to the Buyer depends on the shipping method chosen by the Buyer and is calculated from the date of order completion in accordance with § 6 para. 3 and 4 of the Regulations.

§ 7

Withdrawal from a contract

  1. A consumer who concluded a distance contract with the Seller has the right to withdraw from the contract without giving a reason within 14 days from the day of taking possession of the purchased items.

  2. The right to withdraw from the contract is not available in relation to the contract in which the object of the benefit is a non-prefabricated product, manufactured according to the consumer's specification or serving to satisfy his individual needs.

  3. In order to withdraw from the contract, the Consumer must inform the Seller about his decision to withdraw from the contract by an unequivocal statement - for example, a letter sent by post or e-mail.

  4. The consumer can use the model withdrawal form available here.

  5. To keep the deadline to withdraw from the contract, it is enough for the Consumer to send information on the exercise of the right of the consumer to withdraw from the contract before the deadline to withdraw from the contract.

  6. The consumer is obliged to return the product to the Seller or give it to the person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which he withdrawn from the contract, unless the Seller suggested that he will pick up the item himself. To meet the deadline, it is enough to return the product before its expiry

  7. The consumer bears the cost of returning the items.

  8. In the event of withdrawal from the contract, the Seller shall return to the Consumer all payments received from the Consumer, including the cheapest available in the Store the cost of delivering products (if the cost covered the Consumer) immediately, and in any case not later than 14 days from the day on which the Seller was informed about the performance the right to withdraw from the contract. Returns will be made using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has explicitly agreed to another solution. In any case, the Consumer will not incur any fees due to the form of payment reimbursement.

  9. If the Seller has not offered to collect the item from the Consumer, he may withhold the refund of payments received from the Consumer until he receives the item back or the Consumer provides proof of its return, depending on which event occurs first.

  10. The consumer is liable for the decrease in the value of the product as a result of using the product in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.

§ 8

Liability for defects

  1. The seller is obliged to provide the buyer with a product without defects.

  2. The seller is liable to the Buyer if the sold product has a physical or legal defect (warranty for defects).

  3. If the product sold has a defect, the Buyer may:

    1. request replacement of the product free from defects,

    2. request removal of the defect,

    3. submit a request for a price reduction,

    4. submit a statement of withdrawal from the contract.

  4. If the Buyer finds a defect in the product, he should inform the Seller about it, specifying at the same time his claim related to the defect found or by submitting a statement of appropriate content.

  5. The buyer can use the complaint form available here.

  6. The buyer may contact the Seller by traditional mail or by e-mail.

  7. The Seller will address the complaint submitted by the Buyer within 14 days from the date of delivery of the complaint. The seller will use the same means of communication to respond.

  8. The details of the Seller's warranty for defects are governed by the provisions of the Civil Code (Articles 556 - 576).

§ 9

Personal data and cookies

The rules regarding the processing of personal data and the use of cookies are included in the Privacy policy and cookies

§ 10

Final provisions

  1. The Seller reserves the right to enter and cancel offers, promotions and to change the prices of products in the Store, without prejudice to the rights acquired by the Buyer, including in particular the terms of contracts concluded before the change.

  2. The Seller reserves the right to make changes to the Regulations. Contracts concluded prior to the amendment to the Regulations shall be governed by the Regulations in force at the date of conclusion of the contract.

  3. Buyers who have an account in the Store will be notified by email to the email address assigned to the account of any change to the Regulations. If the content of the new Regulations is not accepted, the Buyer has the right to terminate the account agreement at any time by deleting the account or submitting to the Seller an appropriate statement, in any form, about the termination of the account agreement.

  4. These Regulations are valid from 01/07/2018.

In matters of Regulations you can contact us by sending a message to or by calling 48 889682352